Terms & refunds

Plain terms, no surprises.

This page explains how paying for a website or care plan works, and when you can get money back. Last updated November 3, 2026. White's Web Design is based in New York, and these terms follow New York law.

Paying for your website

You see a free preview first. You pay nothing until you've seen a working preview of your site.
50% deposit to start. Once you like the preview, you pay half the build price to start the full build.
The other 50% at launch. When your site is ready, we email you a secure Stripe invoice for the rest. Your site goes live once it's paid.
Extra work is priced first. If your site needs more than the package you chose, we tell you the price before doing it.

Care plans

They renew automatically. Care plans are charged by Stripe each month or year, on the date you started, until you cancel. We tell you the price, how often you're charged and how to cancel before you pay, and Stripe emails you a receipt every time.
Cancel any time, online, in one step, on our Cancel a plan page (instantly in your Stripe billing account, or with a short form), or by email. No call and no reason needed. Once you cancel, you won't be charged again.
Yearly plans: we email you a reminder 15 to 45 days before your plan renews, with the price and how to cancel.
No partial refunds. Your plan runs to the end of the period you've paid for; we don't refund part of a month or year.
Price changes only happen with 30 days' written notice, and you can cancel before a new price starts.
Free extras end clearly. If we ever offer a free or discounted first period, we tell you when it ends and what you'll pay after, before you sign up.

The $0-down plan

12-month minimum. You pay nothing upfront and agree to at least 12 monthly payments. After that it's month to month.
Leaving early: you can cancel any time on the Cancel a plan page. In the first year you pay whichever is less: the months left in that year, or the build price minus what you've already paid.
The design stays ours until 12 months are paid (or it's paid off), then it's yours to keep.

Our two promises

30-day fix-it guarantee. For 30 days after your site goes live, if anything doesn't work the way we agreed (a broken link or button, a form that doesn't send, something that looks broken on a phone, or something built differently from what we agreed), we fix it for free. New ideas or changes of mind aren't fixes; they use your care plan's edit time or are quoted first.
We deliver, or you get your money back. If we can't deliver your website, or we're more than 30 days late on the launch date we agreed in writing, we refund everything you've paid. If a delay is caused by waiting on you (for photos, prices or feedback), the date moves by the same amount. If we agree a new date together, the new date counts.

Refunds

Deposit: fully refunded if you cancel within 7 days of paying it and before we've started your full build. Once the build has started, the deposit isn't refundable, because it pays for work already done.
Final 50%: not refundable once your site is live.
Mistakes on our side (for example, a double charge) are always refunded in full.
How refunds are paid: back to the card you used, through Stripe. Banks usually take 5 to 10 business days to show it.
To ask for a refund, email whiteswebdesign@outlook.com with your name and the payment date.

If a payment doesn't go through

Stripe tries your card again and we email you the same day, with a reminder each business day after. If it's still unpaid 5 business days after the due date, we pause your site until it's paid. Nothing is deleted, and it comes back as soon as you pay, usually within one business day. If money is tight, tell us and we'll work something out.

Accessibility

We build every site to be usable by everyone, including people who use screen readers or a keyboard, following the WCAG 2.1 AA guidelines as closely as we can. If something on our site or a site we built is hard to use, email us and we'll fix it.

What's always yours

Hosting is included in every care plan. You renew your domain yourself (about $15 to $25 a year), or choose our domain add-on ($25 a year, free on Partner) and we keep it renewed and connected for you. Either way, your domain name is registered in your name, and your logo, photos, words and customer information always stay yours. If you leave, we send you a copy of your site files and help you move.

Questions

Email whiteswebdesign@outlook.com. Clients also sign a short written agreement before work starts; if it says something different from this page, the signed agreement applies.